RETURN POLICY
We offer 73 hours to return IF product received by customer got problem from the machine or during production process (scratch or any damaged items from the machine).
To return product, kindly email us at info@treazpass.com
and please send us with the whole product(s) with its original packaging.
Return Address:
No 38, Jalan Perniagaan Setia 7, Taman Perniagaan Setia, 81100 Johor Bahru, Johor.
SHIPPING POLICY
Shipping cost is calculated on “per order” basis. Currently, we are using GDEX for shipping product.
Shipping Coverage
We offer shipping to West Malaysia and East Malaysia.
We are charging RM12 per order for delivery within Peninsular Malaysia and RM24 per order for delivery to East Malaysia.
Shipping Timing
It will take 10 to 12 working days including shipment process. Certain product may require additional days to process prior to shipping.
REFUND POLICY
If the product getting cracked or scratched, 30% from the payment
will be refund to the customer OR will redo for the same design with
no charges.
PRIVACY POLICY
We are committed to protect customer privacy. We do not sell or
share any customer information and detail to any third parties.
Uses of Information
You agree that the personal information we collect from you will be
used within our corporate group only for work purposes.
-To deliver products that you purchase from our websites
-To inform and update your order
-To provide you with relevant product information
-To verify and carry out financial transaction in relation to
payment you make online. For example, invoices.
The personal information we collect may include your;
-Name
-Contact Number
-Address (for product purposes and shipping only)
